Return & Exchange Policy

At Fumeluxe, we value your satisfaction and aim to provide a seamless shopping experience. While we strive to deliver perfection with every order, we understand that sometimes things don’t go as planned. Our return and exchange policy is designed to be fair and flexible.

Order Cancellations

You may cancel your order within 24 hours of placement. If the order hasn’t been dispatched, you’ll receive a full refund to your original payment method.

Before Dispatch:

• If your order is cancelled before dispatch, you will receive a full refund of the amount paid.

After Dispatch: Damage & Defective Items 

• Once your order has shipped, cancellation is no longer possible. However, if your item arrives damaged or defective, it qualifies for a free replacement—provided you submit an unboxing video. 

• ✅ Requirements for Replacement:

• Record a clear, continuous unboxing video from the moment the courier hands over the package.

• Make sure the packaging and product condition are fully visible in the video along with batchcode.

• Upload or send the video when reporting the issue to us.

• ⚠️ Why It Matters:

• This standard helps verify that the product was damaged during transit, not after you received it.

• Many brands and retailers now require such proof to streamline claims and prevent fraud

Refund Policy

• All approved refunds will be processed using the original method of payment.

• Refunds are typically completed within 10 working days from the date of cancellation.

Return Policy

Damaged or Tampered Products:

If you receive a product that appears to be damaged, tampered with, or in poor condition, please do not accept the delivery.

• Return the package to the courier immediately.

• Contact us at +91 9167174485 or email [email protected] with your Order ID and a brief explanation.

• We will dispatch a new replacement product at no additional cost, provided the issue is reported promptly.

Non-Returnable Items

Returns or replacements will not be accepted for the following:

• Products showing physical damage post-delivery. 

• Items returned without original packaging, accessories, or documentation.

• Products with tampered, damaged, or missing serial numbers.

At Fumeluxe, your satisfaction matters most. We’re committed to making your shopping experience smooth, transparent, and worry‑free.

If you have any questions or concerns, feel free to reach out. We’re here to help you every step of the way.

Customer Support:
📞 +91 9167174485
📧 [email protected]